Connect WhatsApp
Send call and interview reminders from your own WhatsApp Business number to candidates who agreed, and read their replies in the Inbox.
Last updated
Only an owner or admin can connect WhatsApp. It uses your own WhatsApp Business number, and every reminder still goes by email too: WhatsApp never replaces it.
- Open Settings → WhatsApp and choose Connect WhatsApp.
- In Meta's window, pick or create a WhatsApp Business account, add the number and confirm it with the code sent to that phone. The number can't be in use in the regular WhatsApp app at the same time.
- HrThroo submits its message templates to your account. Meta reviews them, and each shows Approved in the same tab once it can be used.
What candidates receive
- A notice before their phone screen, and a message if a call is missed and will be tried again.
- Their interview link, and a reminder about a day before it expires. The reminder's link replaces the earlier one.
Only candidates who agreed get WhatsApp messages: by ticking the box on your apply page or on their consent link, or by messaging your number first. Replying STOP opts them out of WhatsApp; their email and call choices don't change.
Replies and the Inbox
Replies appear in Inbox → Conversations and on the candidate's page, and you get a notification. You can write back freely for 24 hours after their last message. After that WhatsApp only allows approved templates, so the reply box closes until they write again. A message from a number that matches no candidate shows as Not matched and is deleted after 30 days.
Cost
Meta bills WhatsApp messages to the payment method on your WhatsApp account. They don't use your HrThroo plan's allowances.